SehatKart
SehatKart
Home Pharmacies Upload Prescription Cart Become a Rider Register Pharmacy Login Sign Up

Refund Policy

Last updated: June 2026

1. Overview

This Refund Policy explains when and how refunds are issued for orders placed through SehatKart. It works alongside our Terms of Service, which governs your overall use of the platform.

2. When You Are Eligible for a Refund

  • The pharmacy is unable to fulfil your order after confirming it (e.g. medicine out of stock)
  • Your order is cancelled before the pharmacy confirms it and you paid via JazzCash or EasyPaisa
  • The wrong medicine was delivered due to a pharmacy or rider error
  • Your order is auto-cancelled by the system because it was not confirmed within 15 minutes

3. When You Are Not Eligible for a Refund

  • You placed a Cash on Delivery (COD) order and simply changed your mind after the rider was assigned
  • The platform fee (Rs. 30) and delivery fee (Rs. 130) once a rider has already been assigned to your order
  • Prescription medicines ordered without providing a valid prescription, where the pharmacy reasonably attempted delivery

4. Refund Method & Timeline

Refunds are processed based on how you paid:

Payment MethodRefund MethodTimeline
JazzCashBack to JazzCash wallet3–5 business days
EasyPaisaBack to EasyPaisa wallet3–5 business days
Cash on DeliveryNot applicable — no payment was made in advance—

5. How to Request a Refund

If you believe you are eligible for a refund, contact us via WhatsApp or email with your order number within 24 hours of the issue occurring:

6. Disputes

If you disagree with a refund decision, you may escalate the matter by emailing support@sehatkart.co with the subject line "Refund Dispute". We aim to resolve all disputes within 7 business days.

7. Changes to This Policy

SehatKart may update this Refund Policy from time to time. Continued use of the platform after changes constitutes acceptance of the updated policy.

8. Contact Us